Last updated: January 23, 2026

---

Returns and Refunds

1) Return Window

You may request a return within 14 days of delivery.

2) Condition of Items

Returned items must be unused, unworn, and in original packaging with tags attached.

3) How to Start a Return

To initiate a return, email support@modavinio.com with your order number. We will issue a Return Authorization (RA) number and provide the specific warehouse address for your item.

Important: Please do not send returns to our administrative office in Charlotte, NC, as they cannot be processed there. Our inventory ships from multiple warehouses; you must use the specific warehouse address provided with your RA number to ensure your refund is processed correctly.

4) Refunds

Refunds are issued to the original payment method once items are received and inspected. Please allow 7 business days for your bank to post the refund.

5) Exchanges

Exchanges are subject to availability. If an exchange isn’t available, we’ll process a refund instead.

6) Non-Returnable Items

• Final sale/clearance items marked non-returnable at purchase (except in cases of confirmed inauthenticity or manufacturing defect).
• Intimates, underwear, and swimwear if the hygiene seal has been removed or the item is worn.
• Gift cards.
• Items that have been used, altered, or are missing their original tags/packaging.

7) Return Shipping Costs

Unless the item arrived damaged or we made an error, return shipping is the customer’s responsibility.

8) Authenticity Guarantee (Counterfeit Protection)

We stand by authenticity. If an item is confirmed counterfeit by an independent authenticator you may choose a full refund or a replacement of equal value if available. If we request the review, we cover the authentication cost. See our Authenticity Guarantee page for full details and timelines.

9) Customer Service

Questions? We’re here to help.
Email: support@modavinio.com• Returns: support@modavinio.com

---

Returns FAQ

Who pays for return shipping?
You do for change-of-mind/fit/color. We do for damaged, defective, wrong item, or confirmed counterfeit cases.

How long do I have to return?
You must request a return within 14 days of delivery.

How long do refunds take?
Usually 7 business days after we receive and approve your return (bank timelines vary).

What can’t I return?
Final sale/clearance items (unless defective/inauthentic), gift cards, and items used or missing original tags.

Contact Us

Cadova Media LLC (d/b/a Modavinio) 

Address: 45540 Misty Bluff Drive
Charlotte, NC 28278
USA

Email: support@modavinio.com 
Phone: +1 833 313 6854